FREQUENTLY ASKED QUESTIONS FOR RAID SYSTEMS:

Q: What slot does the raid card go into?
A: Doesn't matter, but for best performance the controller needs to be in 16x slot, slot 1 or 2 on the Mac pro.

Q: Which slot does the SAS cable plug into on the card?
A: Either port a or b works.

Q: I have a failed drive, what do i do?
A: Do not shut off your CPU or your raid storage.  This is a hot swappable solution, simply take out the bad drive wait 10 seconds and slide your new drive in.  It will begin to rebuild automatically.  Any problems, call your sales rep or Maxx Digital support at 714-600-3050.

Q: My Maxx raid won't mount what should I do?
A:  Shut your CPU off, wait 20 seconds then turn off your raid.  Check all cable connections and make sure all connections are plugged and clipped in tight.  Power up you raid storage first wait 20 seconds and then power up your CPU.  Still having issues?  Contact Maxx Digital support 714-600-3050.

Q: There's a loud alarm coming from my CPU what should i do?
A: do not shut off your CPU.  Navigate yourself to your Firefox browser.  In the address bar type 'localhost:81' no spaces and push return or enter.  A drop down menu should appear asking for your user name and password.

user name: admin (lowercase)
password: 0000 (4 zeros)

once there navigate to the system preferences folder, on the left hand side of the screen and click on the view events/mute beeper tab.  The alarm should stop, click on it one more time and it will give you an activity log for events happening to the Maxx raid.  In this log it will show if you have a failed raid, failed drive, failed power supplies, temperature control and so on.

Q: I have a failed drive, what do i do?
A: If you have any question please call Maxx Digital support at 714-600-3050

Q: Edit vault won't mount what do i do?
A: I am getting a pop up that says disk insertion: the disk you inserted is not readable by the computer, what does this mean?

Q: edit vault won't mount what do i do?
A: check all cables first, power cable, connection to CPU: usb, fw800, fw400 or esata.  Notice the front of the edit vault, there are two lights, green light is for power and the orange light is for activity.  If you are not seeing any activity contact Maxx Digital support at 714-600-3050.

Q: I am getting a pop up that says disk insertion: the disk you inserted is not readable by the computer, what does this mean?
A: this means that the drive you have connected has not been formatted.  In this case you will need to go to your disk utility and select that drive.  go to the applications folder, select the utilities folder then select the disk utility app. select the partition tab, where it says current, select 1 (note: if you desire more than one volume, select it here), in the options menu below select guide partition table.  Title your volume(s) and apply it.  You should now see all of your volumes on the desktop and also in your disk utility.  Problems? Contact support Maxx Digital's support at 714-600-3050.